TikTok creator Travis (@travis.shops) says a computer glitch at the RIU Hotel in New York City caused him to pay $647 plus taxes for a single night after he was initially quoted $375 per night. Travis checked in for a two-night stay but was told the system couldn't book both nights at once due to an error. He was assured by staff that he could book the second night at the same rate in the morning, but when he returned, the room was no longer available at that price. He had to pack his belongings, store them with the concierge, and book a new room at a much higher rate, totaling over $700 after taxes and fees.
tiktok creator travis says he checked into a riu hotel in nyc for two nights, was told a 'computer glitch' meant they couldn't book both nights at once. staff said he could just come down in the morning and get the same rate. morning came, room was gone, and he had to pay $647 for a new room (plus taxes) — over $700 total.
This incident highlights how hotel booking systems and customer service failures can leave travelers unexpectedly paying far more than anticipated. It also underscores the power of social media to amplify consumer complaints, as Travis's TikTok video brought attention to the issue. The story reflects broader concerns about transparency in hotel pricing and the reliability of verbal assurances from staff.
another reminder that hotel booking systems are held together with duct tape and that 'don't worry, just come back in the morning' is a lie. also a testament to how a tiktok video can make a hotel's glitch go viral.
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